ez wen Privacy Policy

1. Introduction

ez wen ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses our online casino platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Privacy Policy describes the types of personal data we collect from players registered on ez wen, the purposes for which that data is used, the circumstances under which it may be shared with third parties, and the rights available to you under Philippine law. This Policy is written in plain, accessible English so that every Filipino player can understand exactly what happens to their data when they use ez wen.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the ez wen platform. By creating an account on ez wen, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, ez wen acts as the Personal Information Controller in respect of the personal data collected through the ez-wen.app platform.

As the Personal Information Controller, ez wen determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection laws and regulations in the Philippines.

If you have any questions or concerns about how ez wen processes your personal data, you may contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.

3. Data We Collect

ez wen collects the following categories of personal data from players:

3.1 Identity & Registration Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — you must be 21 or older)
• Gender
• Nationality and country of residence
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license)

3.2 Contact Data

• Philippine mobile number
• Email address
• Residential address (city, province, postal code)

3.3 Financial Data

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank) where applicable
• Transaction history (deposits, withdrawals, wagers, winnings)
• Payment method verification documents

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used within the Platform
• Game history and wagering activity

3.5 Communications Data

• Records of live chat conversations with our support team
• Email correspondence with ez wen
• Feedback, complaints, and dispute records

4. How We Collect Your Data

ez wen collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; geolocation data from IP intelligence services used to enforce jurisdictional restrictions.

5. How We Use Your Data

ez wen uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your ez wen player account.
• Identity verification: To verify your age (21+) and identity in compliance with PAGCOR regulations and anti-money laundering requirements.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Game delivery: To provide access to our full library of casino games, including slots, live dealer, bingo, and fishing games.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Regulatory compliance: To fulfill our obligations under Philippine law, PAGCOR licensing conditions, and applicable AML/CTF regulations.
• Responsible gaming: To monitor gaming activity and enforce responsible gaming tools such as deposit limits and self-exclusion.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have consented to receive such communications.
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the ez wen platform.

6. Legal Basis for Processing

ez wen processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to when registering your ez wen account.
• Legal obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, and AML/CTF obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming enforcement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7. Data Sharing & Disclosure

ez wen does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only where necessary and lawful:

7.1 Service Providers

We engage trusted third-party service providers to assist in operating the ez wen platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

7.2 Regulatory Authorities

ez wen may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent Philippine authorities where required by law, court order, or regulatory directive.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ez wen's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via their registered contact details if such a transfer results in a material change to how their data is processed.

8. Cookies & Tracking Technologies

ez wen uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your ez wen account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalized experience.
• Analytics cookies: Help us understand how players interact with the Platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymized.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts on the ez wen platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ez wen platform. Strictly necessary and security cookies cannot be disabled without impacting your ability to use the Platform.

9. Data Retention

ez wen retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act 9160, as amended).
• Customer support records: Retained for three (3) years from the date of the last interaction, or longer if the matter is subject to ongoing dispute or legal proceedings.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it may be anonymized and retained for analytical purposes.
• Marketing consent records: Retained for the duration of your consent and for two (2) years following withdrawal of consent, as evidence of compliance.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ez wen will securely delete or anonymize that data.

10. Data Security

ez wen implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ez wen platform.
• Encrypted storage of sensitive personal and financial data at rest on our servers.
• Access controls limiting access to personal data to authorized ez wen personnel on a strict need-to-know basis.
• Multi-factor authentication for internal systems that process player personal data.
• Regular security audits and penetration testing of the Platform's infrastructure.
• Incident response procedures to detect, contain, and report data breaches in accordance with the National Privacy Commission's breach notification requirements.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by ez wen:

• Right to be informed: You have the right to know what personal data ez wen collects about you, the purposes for which it is processed, and how it is handled — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data ez wen holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to data portability: You may request that ez wen provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: If you believe ez wen has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified data rights requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.

12. Children's Privacy

The ez wen platform is strictly intended for adults aged 21 years and older, in accordance with the minimum legal age for casino-style gambling in the Philippines as prescribed under applicable PAGCOR regulations.

ez wen does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the ez wen registration process. If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and take appropriate action in accordance with our legal obligations.

If you are a parent or guardian and believe that a minor has registered on the ez wen platform using false information, please contact our support team immediately so that we can investigate and take corrective action.

13. Third-Party Links

The ez wen platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) that you interact with when making deposits or withdrawals. When you access these third-party services, you leave the ez wen platform and are subject to the privacy policies and terms of those third parties.

ez wen is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your ez wen account.

14. Changes to This Privacy Policy

ez wen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will publish the updated Policy on the Platform with a revised "Last Updated" date at the top of this page.

Where required by the Philippine Data Privacy Act or applicable PAGCOR guidelines, we will notify registered players of significant changes via their registered mobile number or email address. Your continued use of the ez wen platform following the publication of any amended Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how ez wen protects your personal data.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ez wen, please contact our Data Protection Officer through the following channels:

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012.